Handmade Soap FAQ
Find answers about my handmade natural soap bars, ingredients, and how to get the best from your products.
Ingredients & Skin Safety
What ingredients are in your soaps and are they natural?
Yes — every bar is made with wholesome, natural ingredients you can actually pronounce. My soaps are crafted with nourishing oils (such as olive, coconut, and shea butter), grass-fed tallow, and botanical additions like clays, herbs, and essential oils. I never use synthetic fragrances, parabens, sulphates, or artificial colours. Full transparent ingredient lists are listed on each product page.
Are your soaps free from harsh chemicals?
Absolutely. I keep things simple and clean. My bars are cold-process made, which preserves the natural glycerin that commercial soaps often strip out. Glycerin is a humectant that draws moisture to the skin — so my soaps clean without leaving your skin feeling tight or dry.
Sensitive Skin & Tallow
Are your soaps suitable for sensitive or eczema-prone skin?
Many of my customers with sensitive, reactive, or eczema-prone skin have found real relief switching to my bars. Because I use gentle, natural ingredients and retain natural glycerin, there's far less to irritate the skin. I always recommend patch-testing a new bar on a small area first, and if you have a specific skin condition, checking with your healthcare provider.
What is tallow soap and why use it?
Tallow is rendered beef fat — and before you scroll past, hear me out! It has been used in skincare for centuries because its fatty acid profile is remarkably similar to our own skin's sebum. This means it absorbs beautifully, supports the skin barrier, and is deeply nourishing without feeling greasy. I source Australian grass-fed tallow, making it a natural, sustainable choice that your skin will love.
Are your soaps vegan?
Most of my soaps are plant-based and vegan except for my goat milk soaps and tallow-based soaps.
How Long Does a Bar Last & How to Use It
How long does a 130g bar typically last?
With proper care, a 130g bar lasts most people 2–3 weeks of daily use. The biggest factor is how you store it — a well-drained soap dish up away from the shower floor, that lets the bar dry between uses, will significantly extend its life.
How should I care for my soap bar to make it last longer?
Keep your bar dry between uses — this is the golden rule! Use a soap dish with drainage so water doesn't pool underneath. Keep it away from direct shower spray when not in use, and store unused bars in a cool, dry place. A little care goes a long way.
How do I use a natural soap bar?
Wet your hands or skin, lather the bar between your palms or directly on a washcloth, and apply to skin. Rinse thoroughly. That's it — no complicated routine needed. My soaps are gentle enough for face and body.
Shipping & Returns
Do you ship internationally?
Currently I ship within Australia only. I'm a small, handmade operation and want to make sure every order arrives in perfec
t condition. Stay tuned — international shipping may be on the horizon! Sign up to my newsletter to be the first to know.
How long will my order take to arrive?
I dispatch orders within 1–2 business days. Delivery times then depend on your location and the shipping method selected at checkout. You'll receive a tracking number as soon as your order is on its way.
What is your returns policy?
I truly want you to be 100% satisfied with your purchase. If you change your mind, I will happily offer a full refund or store credit. To be eligible for a return, your item must be in the same condition in which you received it. You will also need the receipt or proof of purchase. Please refer to my refund policy for details.
